FAQs
Got a burning question about us or our services that you can’t find the answer to? You’re in luck. Below is a list of our frequently asked questions. If your question isn’t answered below call us on 01245 697 688.
What areas do you cover?
Our office is in South Woodham Ferrers and typically our work is within a 45-minute drive from here. This includes the majority of Essex including Chelmsford, Billericay, Southend, Leigh on Sea, Wickford, Basildon, Rayleigh, Brentwood, Braintree, Witham, Maldon, Danbury and the surrounding areas.
What services do you provide?
We are a garden design and build landscaping company. This includes garden design, patios and pathways, brickwork, fencing, decking, pergolas, outdoor kitchens and artificial lawns. We also install block paved driveways, porcelain driveways and gravel driveways.
Do you offer a garden design service?
Yes, we do. Click here for more information.
How much do the garden design packages cost?
This depends upon the size of your garden. Our starter package is £150 plus VAT for gardens up to 250m2. Our 2D, 3D and Virtual Reality garden design packages start from £1,000 plus VAT. Please contact us for a design quotation.
What if I don’t like my design?
We offer unlimited revisions. The design process won’t stop until you’re 100% satisfied.
How much does a new garden or driveway cost?
All our work is bespoke and no two projects are the same. Costs vary greatly depending upon many factors. This includes material choice, necessary groundworks required, site access and existing site conditions. Many of our projects fall between £15,000 – £50,000 plus VAT. For a full written quotation and scope of works for your project, please book a consultation.
How do you provide quotations?
Before even a spade goes into the ground, we’ll provide you with a detailed written quotation and scope of works. You’ll know exactly what you are getting for your investment. We would need to visit your home before providing a quotation.
When is the best time of the year to have my garden landscaped?
We build new gardens and driveways all year round. So, the answer is whatever suits you best! There are pros and cons to every season. Some clients prefer summer when the weather is better. But, it’s also when you want to be out enjoying your garden, rather than having it dug up. So, for that reason, others prefer winter.
What types of driveway do you install?
We install block paving, gravel, porcelain, setts, cobbles, natural stone and clay paving.
Which type of driveway surfacing is best?
They all have their pros and cons. For example, porcelain is one of the most expensive forms of driveway surfacing. Yet, it creates a beautiful appearance and is low-maintenance. Gravel driveways are cost-effective and good for security. But, need a little more maintenance. We’d be more than happy to help you choose the best driveway surfacing, during a consultation.
Are you insured?
Yes, we have £5m of public liability and £10m of employers’ liability cover.
Do you guarantee your work?
We offer a 12-month workmanship warranty. If your project uses Marshalls products, we can offer a 10-year warranty on materials.
Do you require a deposit?
Yes, we do ask for a deposit. The deposit secures your start date and pays for necessary materials. For projects over £20,000 in value, a staged payment plan is agreed upon before the works start.
How long have you been in business?
Since 2011. Time flys!
How will you look after my home during my project?
Our uniformed team members are friendly and courteous. We promise to treat your (and your neighbour’s) home as if it were our own. We’ll keep your home and garden as clean and tidy as possible throughout the duration of your project.
At the end of the build, your home and garden will be left spotlessly clean, and ready to use right away.
How will my project affect my neighbours?
We’ll keep your property and the surrounding area as clean and tidy as possible during the works.
We also minimise disruption by scheduling deliveries outside of rush-hour times, wherever possible.
We’ll even let your neighbours know when we’re starting your project. Along a rough time frame for completion. And our contact details in case of any queries.
Will you stay on my project until it's finished?
We understand that there’s nothing more frustrating than an unreliable contractor. That’s why we turn up when we say we will. And we’ll never leave a job until it’s finished.
It’s important to note though, there are some rare instances where we may not be able to attend site. For example, we need to allow time for concrete to fully cure, poor weather conditions or uncontrollable delays with materials. However, these are very rare circumstances. Rest assured, if there is work that we can do, we promise we’ll be on site doing it!
What if I want to make changes to my project during the build?
Once a project begins, you may want us to carry out extra work or amend the original scope. And that’s not a problem.
We’re flexible to changes and will always accommodate them wherever we can.
Before we do anything, you’ll be provided with a written quotation detailing the changes. So there are no hidden surprises.
Do you supply the materials?
Yes, we do. We’ll organise everything, from start to finish. Sit back and relax as you won’t have to lift a finger!
Do you use subcontractors?
We employ our own team of trained and professional landscapers. We also continually invest in their skills, experience and qualifications. We use subcontractors for some specialist areas. For example, electrical work or wrought iron railings.
What happens if something goes wrong during the build?
A landscaping project involves lots of moving parts. It’s very rare, but, sometimes delays or problems can occur.
If anything goes wrong with your project, you’re unhappy about something, or you just have a question, your designated Site Manager will help. If they can’t, they’ll raise the issue with the Managing Director or office support team.
We’ll proactively resolve any problems if they arise.
It’s important to remember, our work is bespoke and sometimes jobs take a little longer than predicted.
Every one of our projects involves some level of excavation and site clearance. And of course, we don’t always know what we’ll find once the site clearance begins.
We’re also in the hands of third-party suppliers and sometimes there may be delays with materials.
For us, we prefer to do an amazing job, rather than rush to finish ahead of schedule. A few years down the line, you’ll be glad that we operate this way, too.
In the vast majority of cases, everything runs smoothly. But that doesn’t mean it’s not sensible to plan for any eventuality. And that’s exactly what we do.
If you have any further questions please contact us.
